Skindle is run by Chris Handorf in Boston, Massachusetts. This policy covers skindle.ai and the Skindle app: what I collect, why, and what you can ask me to do with it.
I count visits to see whether the site is working: the day, the page, what happened (a page viewed, a form opened or sent, the booking link clicked), where the visit came from (such as Google, LinkedIn or email), and what kind of device it was. Each visitor is counted with a code that changes every day, so no one can be followed from one day to the next, and IP addresses are never stored. Visit records are deleted after about 13 months. Because I don't track visitors across other sites, the site works the same way whether or not your browser sends a Do Not Track signal.
When you fill out a form or email me, I keep what you send (such as your name, email, phone, company and what you need help with) so I can reply and scope the work. The booking link opens a page run by Google Calendar, which handles what you enter under Google's own privacy policy. I won't add you to a marketing list.
If you have an account, I keep your account details (name, email, organization and role) and the work you save in the app, such as target lists, call notes, meetings and files, so it is there on every device. Passwords are never stored in readable form. When you use an AI feature, the text it needs is sent to an AI provider to produce the reply. If your organization connects another tool, such as a CRM, the data that connection needs moves between Skindle and that tool. The app keeps your sign-in and a copy of your work in your browser and uses one cookie, so the home page opens the app for you, plus a second one for ten minutes while you connect Google Calendar. It uses no other cookies.
Target lists and call notes contain information about the people your team contacts. Your organization decides what goes in and is responsible for having the right to use it.
If your organization turns on Team Huddle, a live audio room for your team, what you say goes live to your teammates in the room, and they see the name on your account. The audio is carried by LiveKit, a service provider, which also receives your name and your device's internet address while you are in the room and handles them under its own privacy policy. I don't record Team Huddle, and I don't ask LiveKit to record it. To run the room, I keep a short record of each visit (who, which organization, and when it started and ended) and delete it within a few minutes after you leave. While you are in the room, the app won't place calls for you.
For each campaign I keep the lists you give me and the calls, outcomes, notes and meetings from the work, and I show them to you on your report page. Your lists are used only for your campaign, never for another client. Who owns the lists and the results is set out in your campaign agreement.
I make calls on behalf of businesses that hire me. Your name, business contact details and notes from our conversation are kept in that client's campaign and shared with that client. If you ask me not to call you again, I will note it and stop. To find out what I have about you, or to have it removed from my records, email hello@skindle.ai.
I use a small number of service providers to run the business: hosting, calling, email, calendar, my domain, AI features, payments and live audio for Team Huddle. They handle information only to provide those services. Calls, whether I make them or a team places them in the app, go through a phone carrier and a calling server run on a hosting provider's computers, and when recording is turned on, the recording is kept with a storage provider. I may also share information when the law requires it, to protect someone's safety or my legal rights, or with a company I form to run Skindle, which would take over this policy. I don't sell or rent personal information, share it for advertising, or use your content to train AI models.
Visit records are kept for about 13 months. Inquiries are kept as business records until you ask me to delete them. App data is kept while your account exists, and deleting your account removes your saved work. Campaign data is kept as your campaign agreement says. A record of each email the app sends (who it went to and whether it arrived) is kept for 180 days. The record of a Team Huddle visit is deleted within a few minutes after it ends. A request not to be called is kept so that it keeps working. A request made by pressing 9 during a call is never removed; other requests stay until the company they were made to removes them. Billing records are kept as long as tax rules require.
Traffic to the site and the app is encrypted, sensitive details such as passwords and keys are stored in protected form, and only I have access to the systems that run Skindle. No system is perfectly secure. If a breach affects your information, I will tell you as the law requires.
Email hello@skindle.ai to ask for a copy of your information or to have it corrected or deleted, and I will respond within 30 days. If you use the app, you can also export your work and delete your account yourself. The same address works for requests under privacy laws such as those in California or the European Union.
Skindle is for business use by adults. I don't knowingly collect information from anyone under 18.
If I change this policy, I will update the date at the top. If a change is significant, I will also say so on this page and email people who have an account before it takes effect.
Chris Handorf, Skindle
Boston, Massachusetts
hello@skindle.ai